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www.cvonline.hu

German Customer Care Representative


  • A hirdetés 1039 napja lejárt

Our multinational partner is looking for a
Customer Care Representative - German speaking

Location: Budapest

Responsibilities:

  • First point of contact for telephone based enquiries and/or for any written form of enquiries
  • Keep contact with new and existing customers, consumers and internal customers
  • Work with account managers and other teams to achieve business specific objectives and goals
  • Interact with customers in a professional, friendly and efficient manner
  • Quickly escalate concerns about meeting service levels or deadlines
  • Handle all customer and support requests in a professional and timely manner
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Provide accurate information to both business customers and support teams
  • Ensure data is accurately entered and maintained in all data collection systems
  • Develop and maintain a professional working relationship with internal and external stakeholders
  • May have “Specialist” responsibilities (e.g. defined customers or process skills) as well as the “Shared” responsibilities described above

Requirements:

  • College or University degree
  • Fluency in German and English - both written and oral
  • Confident usage of Microsoft packages
  • Strong time management and organisation skills
  • Outstanding communication skills
  • Cooperation and flexibility

Advantages:

  • Any other European language knowledge
  • Experience in a multinational/SSC environment
  • Previous customer service experience

What we offer:

  • Competitive salary and benefits
  • Modern office environment, easily accessible workplace
  • Career opportunity

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Tapasztalat nem szükséges
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