German Back Office Customer Service Agent



  • First point of contact for any written form of enquiries from both new and existing customers and consumers
  • Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
  • Handle all customer and support requests via email in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis
  • Escalate activities that are not actioned by assignees
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
  • Fluency in German and English
  • Confident usage of Microsoft packages
  • Strong time management and organisation skills
What we offer:
  • Competitive salary
  • Modern office environment, easily accessible workplace
  • The chance to work in a young, dynamic and rapidly expanding organization
Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Tapasztalat nem szükséges
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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