www.cvonline.hu

German Back Office Customer Service Agent


Location:

Budapest

Responsibilities:
  • First point of contact for any written form of enquiries from both new and existing customers and consumers
  • Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
  • Handle all customer and support requests via email in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis
  • Escalate activities that are not actioned by assignees
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
Requirements:
  • Fluency in German and English
  • Confident usage of Microsoft packages
  • Strong time management and organisation skills
What we offer:
  • Competitive salary
  • Modern office environment, easily accessible workplace
  • The chance to work in a young, dynamic and rapidly expanding organization
Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Tapasztalat nem szükséges
Munkaidő tipusa Teljes munkaidő
Régió Budapest
Egyéb hasonló állások Önnek
Barkeeper folyami hajón

Silverhand Hungary Kft

Hajós partnerünknek keresünk, hosszú távra, né...
Budapest


Számlavezető munkatárs Vác 6 órás

OTP Bank NyRt.

Az OTP Bank Számlavezető munkatárs Vác 6 órás ...
Budapest


Sales Support – Expert Hungary

OBI Hungary Retail Kft.

OBI Hungary is looking for a suitable candidat...
Budapest