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German and/or English Speaking Reporting Associate (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.22.
Hirdetés azonosító: 994472

IT SERVICES FEJLÉC
FELADAT
  • Making reports regularly and ad hoc for our customers
  • Keeping contact between T-Systems International, customers and partner departments
  • Creating reports for:
    • Incident/Change/Problem/Event Management
    • Asset & Configuration/Request Fulfilment/Complaint & Compliment Management
    • Capacity & Availability/Financial/Security/Risk and License Management
  • Evaluates incident/problem/change tickets, process management
  • Customer’s contracts revisions and adherence of the contents
  • Participation actively in transition processes
  • Coordination of resolution teams
  • Making reports for the management
  • Updating documentations

PROFIL
  • University/Collage degree
  • At least strong intermediate German and/or English knowledge
  • Experience in making and developing of reports
  • Advanced level of MS Office, mainly Excel
  • Basic ITIL knowledge
  • System approach, good communication skills

 

Advantage

 

  • IT/technical education
  • Experience in international environment

Kategória
IT / Informatika
Régió
Budapest
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