Are we looking for you? Absolutely yes, if: - You speak German fluently, French and English on a conversational level - Freshgraduates are also welcome! - Experience in IT related customer support is advantageous
Our client is a US-based, leading provider of customer software development, integration and maintenance services. We are looking for new members for their customer service department with great possibilities.
- Handle incoming phone calls and e-mails - Accepts and starts to process, solve or forward SW/HW and telephony problems - Troubleshoot and resolve IT problems - Accepts and supports SW and HW orders - Analyses requests and problems and develops solution suggestions
- Native or fluent German knowledge - Conversational level of English AND French - Experience in desktop support helpdesk or other experience in IT support is advantageous - Strong problem solving skills - Good communications and customer handling skills
- Competitive benefits - International team - Long term, safe job - Multicultural working environment
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