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German and English Speaking Service Delivery Manager (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.05.17.
Hirdetés azonosító: 994421

YOUR TASK
  • Commercial steering of customer contracts
  • Ensuring contract compliance
  • Customer relationship management
  • Ensuring customer satisfaction
  • Complaint and Compliment management
  • Governance of the delivery meeting contractual agreements
  • Driving continuous improvement
  • Account leadership across the delivery units
  • Claim management
YOUR PROFIL
  • College/University degree or comparable vocational education with additional specialist’s training and 5 years of work experience in a functional field
  • Fluent English and German knowledge
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of sales-, TOM-, SLM- and business processes

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
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