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www.cvonline.hu

French Speaking Team Leader JO-1310-272086


  • A hirdetés 992 napja lejárt
Referenciaszám:
JO-1310-272086

 

Fizetés:
versenyképes
Tapasztalatok:
1-2 év
Munkaidő
Állandó teljes munkaidős
Végzettség szintje
Egyetemi diploma (Bch)
Tanácsadó neve:
Orsolya Fülöp
Tanácsadó e-mail címel:

 

 
Leírás:

Our prestigious multinational client is looking for: 

French Speaking Team Leader 

Tasks:

  • Manage and develop a team of customer service advisor's on a daily basis
  • Ensure regular communication with the team, keeping them informed of progress against daily, weekly and monthly targets
  • Manage team operation to ensure all KPI targets and SLAs are met
  • Support other business specific tasks including call taking when required
  • Be the first point of contact for all client/advisor escalations
  • Motivate, reward and create a coaching culture with team members to help them reach their full potential
  • Manage and record all advisor's absence, lateness and holiday requests
  • Recognize and recommend improvements to existing processes and procedures to improve performance
  • Work alongside other team leaders to drive centre wide initiatives, contributing towards the success of the engagement
  • Ensure all relevant internal engagement processes are carried out in line with the client’s values, standard policies and procedures


Requirements:

  • Fluency in French AND English language
  • University or college degree
  • 1-3 years of experience in contact centre environment
  • Experience in people management & performance management
  • Strong business communication and client management skills
  • Ability to work under pressure and react quickly
  • Competency in Microsoft Office, knowledge of HTML/FPML
  • Analytical skills, ability to identify solutions, ability to plan corrective actions and drive improvement 


Our offer:

  • Managing and developing an international and dynamic team
  • Opportunity to develop your professional skills and build further career
  • Competitive salary and benefits

 

Location: Budapest

Helyek Budapest
Kategória Szervezés / Menedzsment / Cégvezetés
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