Our client, a US-based, leading provider of customer software development, integration and maintenance services is building up a new French speaking team. We are looking for a Team Leader for their customer service department with great possibilities.
- Analyze performance and ensure that the project meets SLAs - Coach and mentor team members - Conduct 1 to 1 meetings to discuss development opportunities - Perform follow up action on client queries - Build relationship with other support groups - Coordinate with L2 teams to improve the resolution performance
- Fluent French skills - Fluent, strong conversational level of English - 1-3 years of experience as a Team Leader in a customer service environment - Bachelor's Degree - Ability to approach problems logically - Service Desk experience is a significant advantage
- Chance to work in an open, multicultural and rapidly expanding organization - Attractive salary and compensation package - IT Academy courses, professional development and career path
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