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French Speaking Service Desk Analyst


  • A hirdetés 818 napja lejárt

Reed is supporting in recruiting multilingual professionals to one of our Partner who is a services provider. The following position is open for you:

  

French Speaking Service Desk Analyst

 

Responsibilities:

  • To escalate incidents where progress is not satisfactory
  • To receive and accurately log customer (both internal and external business partners and IT suppliers) call details onto the system via email or phone, ensuring that calls are effectively allocated to the relevant group
  • To resolve incidents and requests remotely wherever possible
  • Monitor outstanding call queues, ensuring that all incidents are fully updated at all times and take appropriate action where necessary

 

Requirements:

  • Advantage if you have customer service or service desk experience
  • Speak French at advanced level and English at least at intermediate level (verbal, written)
  • Keyboard skills and customer service skills
  • Thorough and logical approach

 

Please apply if you:

  • are able to work long hours and be able to provide out of hours cover and weekend cover as required (on call duty)
  • are able to work in a team and support team members
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