Job Title: French speaking service desk agent - out of office hours
Job ID: 282321
Full/Part Time: Full-Time
Org Marketing Statement
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.
Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
Day to Day Work
French speaking service desk agent - out of office hours
- Provide technical support over the phone and via e-mail to external, corporate users
- Troubleshoot, diagnose and correct technical faults
- Be responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself
- Work together with colleagues to share information, collaborate on problem solving and identify major service issues.
- Advanced/Close to nativein French plus fluent English
- Excellent communication skills and customer focus
- Considerable familiarity with MS Office particularly and the Windows environment in general
Shifts and Working hours:
- Our typical shifts are: from Monday till Sunday, typically 10 hours/day for 4 days a week
- You will be eligible for shift allowance as per the Hungarian Labor Code (between 6.00 pm and 6.00 am) + Sunday shift allowance
- You will spend the first 3 months in daytime training
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.
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