French Speaking First Level Analyst (MP-5758)

About the company

Our multinational client is a leading provider of IT infrastructure services for which we look for new candidates to French speaking first line analyst position.

Position overview

Main tasks
Main tasks
• As a member of a first line customer support team, find the best and the easiest solution for customer problems
• Keeping daily contact with our international customers and teams
• Resolving IT issues which can occur during the course of office work
• Answering support queries via tools, phone and email
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improve customer satisfaction levels

• At least strong intermediate knowledge of English and fluency in French
• Excellent communication skills
• Knowledge of MS Office and Windows 7
• Great teamplayer
• Experience in customer service or service desk field is a big advantage

• Fluency in other languages

What we offer
• Modern working environment
• Fair, competitive salary and compensation package

• A great, young and a very international team

If you are interested in the position above, please send your CV in MS Word format to Molnár Piros.

Munkavégzés helye Budapest főváros
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió Budapest
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