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Hozzáadva: 2017.04.28.
Hirdetés azonosító: 1082286
lejárt
Tech People FEJLÉC
 

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
 

Our client is highly active in the field of genomics research. They offers the most accurate next generation sequencing data analysis software in the industry with a focus on the HLA region is looking for a support engineer with a knowledge of or interest in biology and genetics. Fluent English and French is a must.
FRENCH SPEAKING CUSTOMER SUPPORT ENGINEER (AK)
 
Key Responsibilities 
  • Triage level response to all European-based technical support questions within 48 hours
  • Log Support Cases with Jira
  • Work as part of the Global  Support Team
  • Work closely and collaborate with the other teams including Quality Management Team, Research & Development Team, including product testing
  • Assist with Workshops, on-site installation
  • Additional duties as required

Required Skills 
  • Bachelors or Masters degree in IT - Bio-IT field (molecular biology, genomics or similar) will be advantageous
  • 3+ years in a Technical Support role at a company (scientific focus is an advantage)
  • Fluent French and English is a must
  • Experience with networking and command line tools
  • Technical/analytical mindset - strong troubleshooting skills
  • Ability to prioritize and work under pressure
  • Self-motivated, works well under minimal supervision 
  • Confident strong communicator 
  • High energy level; positive attitude; works well in a rapidly evolving business environment 

Expectations 
  • We want a candidate who loves to work with customers and loves to help them in writings or via phone
  • Customer satisfaction
  • Familiarity with Salesforce, MS Office products, Google-Docs, Jira, Java, SQL
  • Experience with remote support (e.g. TeamViewer, GoToMeeting, Skype)
  • Experience with configuration and troubleshooting on Windows, Linux and OS X
  • Collaboration with key stakeholders in Europe office
  • Weekly progress reporting to Product Development Manager

What we offer 
  • We offer challenging and innovative work in the rapidly growing industry of genomics. 
  • We offer flexible working time. 
Location: Budapest
Working hours: normal business hours
Start: ASAP
Salary: competitive
Job opportunity: employee position 



Tech People LÁBLÉC

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Kategória
IT / Informatika
Régió
Budapest
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