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French Speaking Customer Service Representative

PROHUMAN
 
Hozzáadva: 2017.04.25.
Hirdetés azonosító: 841413

Our client is multinational energy provider company who operates with business activities in more than 100 countries across six continents. The Budapest Business Support Centre delivers excellent customer service for European businesses. The BSC handles a varied range of Order to Cash and other customer support activities. They are looking for new colleagues in the French Speaking Customer Service Representative position.

French Speaking Customer Service Representative

Feladatok:
  • Act as a first point of contact for the clients
  • Interact with customers in a professional, friendly and efficient manner
  • Manage customer requests, complaints, queries
  • Entering customer orders and following them up
  • Provide a level of customer service consistent with the set KPIS, Service Level Agreements and Customer Service functions core values
  • Handle all customer and support requests in a professional and timely manner
  • Log, assign and track progress of queries and customer requests
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Diagnose the issue and provide a path to resolving inquiries
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Develop and maintain a professional working relationship with internal and external stakeholders
Elvárások:
  • College/ University degree
  • Fluent in FRENCH language
  • Stable English knowledge
  • Minimum 1 year experience in the field customer service
  • High Level of IT proficiency in Microsoft packages
  • Desire to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Capability to work in a team or individually if required
  • Ability to keep deadlines whilst under pressure without compromising accuracy
Amit kínálunk:
  • Opportunity to gain professional experience
  • Modern, multinational team/working environment
  • Stable workplace
  • Attractive salary and benefit package
Munkavégzés helye:
  • Budapest
Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

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