Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professional
to join our Budapest Office:
Customer Support Representative
Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.
- Receiving requests in FRENCH language via phone and e-mail
- Receiving, categorizing and registrating work orders
- Qualifying, prioritizing cases
- Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
- Recognizing problems
- Dealing with correspondence
- Coordinating progresses
- Initiating preventive calls to minimize damages
- Fluent in FRENCH
- Conversational English language knowledge
- Advanced level knowledge of MS Office applications
- Good communication skills
- Excellent problem solving skills
- Experience in administration
- Good organizational skills
We offer you:
- Fringe benefit system
- Friendly, multicultural work environment
- Help to arrange work related documents
- Paid training
- Production bonus based on your productivity
- Career development opportunities
- Office located in the city centre
- In-House doctor
- Casual dress code
- Various company and team building activities, events, parties
If you want to join a team of committed professionals please send your CV to E-mail cím megjelenítése.