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FRENCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE – FRONT OFFICE


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Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at Link megjelenítése.

 

 

We are looking for the following professional
to join our Budapest Call Center:

 

FRENCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE – FRONT OFFICE

Customer Service Representatives provide a professional front office service function for our client’s project in line with the contractual agreements and working in compliance.

Tasks:

  • Receiving      requests in FRENCH language via phone and e-mail
  • Receiving, categorizing and registrating work orders
  • Qualifying,      prioritizing cases
  • Arranging      necessary steps with subcontractors, liaising with local country offices,      coordinators, technical teams
  • Recognizing      problems
  • Dealing      with correspondence
  • Coordinating      progresses
  • Initiating      preventive calls to minimize damages

Requirements:

  • Fluent FRENCH      language knowledge
  • Conversational      English knowledge
  • Fluent GERMAN knowledge is an ADVANTAGE
  • Good      organizational skills
  • Advanced      level knowledge of MS Office applications
  • Excellent      problem solving skills
  • Good      communication skills

We offer you:

  • Cafeteria
  • Friendly,      multicultural work environment
  • Sport,      fitness, wellness possibilities
  • Career      opportunity

 

If you want to join a team of committed professionals please send your CV to E-mail cím megjelenítése.

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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