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French Speaking Customer Care Team Leader


  • A hirdetés 1250 napja lejárt

 

For one of our multinational clients we are looking for a
French Speaking Customer Care Team Leader

Location:
Budapest

Responsibilities:

  • Managing a team of customer service agents (15-20)
  • Proactively develop the skills, competencies and knowledge of customer service team members
  • Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  • Organize and conduct regular meetings and appraisals with direct reports
  • Understanding the relevant procedures and processes for the relevant team and internal processes
  • Proactive process improvement
  • Ensuring timely resolution of requests and activities within the customer relationship management system
  • Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes
  • Deliver service by managing workflow, ensuring adequate holiday, training and sickness cover
  • Provide first level escalation for any issues raised by the team
  • Develop, achieve and monitor KPIs aligned to the Service Level Agreements
  • Work closely with other team leaders to ensure that overall operational objectives are met, ideas shared and lessons learnt

Requirements:

  • University or College degree
  • Fluency in English and French
  • 3-5 years experience at a multinational company in the field of customer service
  • 2 years team leading experience in customer service
  • Excellent communication skills and ability to build effective working relationships
  • Strong time management and organization skills
  • Willingness to travel
  • High Level of IT proficiency in Microsoft packages

What we offer:

  • Competitive salary and benefits
  • Young and dynamic work environment
  • Modern office environment, easily accessible workplace
Helyek Budapest
Kategória -
Minimális tapasztalat 3 és 5 év között
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