Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

French Speaking Customer Care Team Lead


  • A hirdetés 1079 napja lejárt

Responsibilities:

  • Contributes to improve the quality and efficiency of the services and to develop the processes
  • Ensures the continuous operation of the section entrusted to him or her while maintaining an efficient management of resources
  • Ensures high-level performance in his or her section in order to attain established service requirements and objectives (SLA)
  • Communicates expectations, goals, targets and KPIs; monitors and make proposal for the improvement of key performance indicators (KPIs)
  • Ensures executive escalations are resolved
  • Build trust and rapport with others to deliver results and interact positively and professionally with all levels internally and externally
  • Maintains regular contact with key relationships, evaluates and understands their needs, provides information concerning everyday operation
  • Set clear expectations to team members on required knowledge and skill level and ensure functional training is in place
  • Manages the performance of the team and the Performance Management Appraisals within the managed functional area.
  • Motivates colleagues with continuous feedback and coaching in order to reach business and personal objectives. Plays a key role in developing and coaching team members
  • Responsible to select new employees best fits to job according to job skill profile and strive to retain well performing employees
  • Ensures one to one discussions are regularly held
  • Carries out administrative tasks delegated to him/her

 Requirements:  

  • Degree or equivalent
  • Professional qualification preferred
  • 3 years’ experience of working in Multi Site, Multi-Country Fast Paced Corporation
  • 2 years leadership experience
  • Knowledge of the BSC systems and processes is an advantage
  • Fluency in French and English
Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Beszerzés / Logisztika / Szállítás
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Francia, Angol
Egyéb hasonló állások Önnek
Data Scientist (Internal audit)

Exact Solutions Kft.

PartnerOur partner is a global financial servic...
Budapest


Gyakornok az IT innovációs labor és webfejlesztés területén

AUDI HUNGARIA Zrt.

Az Audi Hungaria szerves részeként működő infor...
Győr


Bérszámfejtő

Trenkwalder Kft

25 éves múlttal rendelkező partnercégünk számár...
Budapest