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French speaking Coordinator and Service Desk Agents Job

Job Title: French speaking Coordinator and Service Desk Agents
Job ID: 286499
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

French speaking Coordinator and Service Desk Agents

Role Purpose:

The Service Request Coordinator validates and coordinates a variety of requests from the customer end user related to their hardware and software use.

After a 3-months period the position will change to Service Desk Agent position.

Key Responsibilities/Outcomes:
- Coordinate and follow up the requests
- Follow up router's delivery status and technicians' schedule
- Handle outgoing and incoming calls
Key Responsibilities/Outcomes after 3-months:
- To troubleshoot, diagnose and correct technical faults, using technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
- Responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself, until functionality has been restored
Key Qualifications:
- Fluency in French and English

Closing Statement

If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field.


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