Job Title: French Speaking Call Reception Centre Agent
Job ID: 284137
Full/Part Time: Full-Time
Org Marketing Statement
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.
Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
Day to Day Work
As a CRC agent you will provide telephone service to our customers (based on the languages that you speak) by registering their service request. You are the interface between our Customers and our Service Engineers. You will register the information that you receive from them in our worldwide Call Management System. In addition, you might also carry out short surveys to record how customers rate our services. This is an ideal job for a person who likes working in an international environment, communicates well and does not mind going the extra mile to achieve the desired objective: ‘Customer Satisfaction'.
In order to apply for this position, you should meet the following requirements:
- Close to native French language skills, verbal and written; good working knowledge of English.
- Experience in a telephone customer service position;
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.
Job Specific Skills:
- Excellent team spirit and resistance to stress;
- Excellent communication skills, experience in working with a PC
- A self-motivating and self-learning work approach;
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.