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French Speaker Customer Service Agent - Fresh graduates are also welcome to apply!

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.27.
Hirdetés azonosító: 930974
French Speaker Customer Service Agent - Fresh graduates are also welcome to apply!

Country:    Hungary (+36) • Budapest

Description of position:    Processes high volumes of all inbound transactions into the Order Support Department including order requests and general inquiries submitted via phone, fax, e-mail or web.

Duties:    • Placing orders accurately, completely and within agreed deadlines into SAP and by proactively following up on missing information and exceptions.

• Effectively communicating with internal and external stakeholders and customers regarding late orders and/or order discrepancies & providing a professional service.

• Displays the ability to manage customers and their expectations with the intent to build effective relationships both internally and externally

• By delivering first time resolutions to customer queries and being a Single Point of Contact

• Works collaboratively with team members to meet goals and targets

Requirements, skills:    • Understand, execute, and improve processes on an on-going basis

• Demonstrate actions indicating an understanding of the importance of servicing both internal external customers. Respond to customers in a timely manner.

• Look for ways to improve the quality of work.

• Ability to work under pressure.

• Strong business communication, negotiation skills. Written and verbal communication in French & English is clear, concise and utilizes language that is positive and professional.

• Demonstrate the ability to voice disagreement without creating conflict.

• Seek involvement in new projects. Contribute ideas for performance improvement and efficiency gain.

• Willingly accept change; look for new ways to accomplish old tasks. View role as one that is continuously changing.

• Demonstrate the ability to prioritize workload and complete responsibilities on time.

Known languages:    English, French Fluent

Short company info:    Our client is committed to provide first class hygiene products to a wide range of customers in the field of Healthcare all over the world.

What our client offers:

•A multicultural, modern and positive team environment

•Continuous development opportunities

•An attractive, calm, friendly working environment

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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