| FRENCH OR GERMAN SPEAKING Customer Support Representative - STARTING ASAP |
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| Country: |
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Hungary (+36) • Budapest |
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| Description of position: |
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Fluent French OR German support based in our client's Shared Service Center. |
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| Duties: |
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If you are interested in working within a multinational company, using foreign languages and working in an inspiring environment, do not hesitate to apply.
As a Customer Support Representative you will:
• Searching internal systems for specific order details, eg, delivery information, payment details, address-verification etc.
• Navigating websites for logistics information.
• Communicating with other departments such as Logistics and Finance via internal tools to further investigate a customer issue.
• Detailed logging of all customer calls, written in English, in the relevant database.
• Need to gain in-depth knowledge of processes and policies, including knowing when to make exceptions to ensure customer satisfaction.
• Working with customers to answer their questions and help them place their order
• Advise customers on the features and benefits of our new and existing products.
• Where necessary, making outbound calls to customers to keep them updated on their query.
• Communicate positively with team members, customers, and other partners in French OR German language. |
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| Requirements, skills: |
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• Fluency in French OR German
• Fluent English knowledge is a must
• Excellent problem solving skills and ability to make decisions
• Previous experience in customer support is a strong advantage
• High School Diploma/GED |
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| Known languages: |
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Fluent English + Fluent French OR German knowledge |
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| Short company info: |
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Our client is a shared service center in Budapest. |
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| Additional info: |
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Working Environment
• Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.
• Flexible schedule, ability to work nights or weekend hours.
By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.
For a more detailed view of our data security terms and to accept all of our terms and conditions please visit the link here:
http://www.pbs-job.hu/?pagetype=data_protection&menu_block=for_employees |
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