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French IT Customer Service Representative


Pest, Budapest

Cognizant Technology Solutions Hungary Kft.
Hozzáadva: 2016.09.26.
Jelentkezési határidő: 2014.05.23.
Hirdetés azonosító: 805344
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Cognizant is a global leader in business and technology services: application development and maintenance; BPO, IT Infrastructure Services & business consulting; "SMAC" - Social Media Analytics and Cloud. We have delivered industry leading growth in the past years and ensure that we can lead our clients-and our own business-toward new horizons of productivity, growth and value.

Our Budapest center provides nea-shore IT Development, IT Infrastructure Services and BPO support for several of our global customers that include the world leaders in Pharma, Banking, Consumer Goods and Telecom.

Currently we are looking for talented people for the role of:

French IT Customer Service Representative


Summary of Job Purpose:

Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.



  • Taking ownership and responsibility for problems of client’s technical issues
  • Accepting and immediately starting to process, solve or forward SW/HW and telephony problems. Having a duty to supply information to the users
  • Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
  • Analysing requests and problems and developing solution suggestions
  • Maintaining a high level of Quality Customer Service
  • Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
  • Intimating the Shift lead/ L2 whenever there is an upward trend in calls
  • Providing detailed documentation in call logging system
  • Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process


What we require:

  • Should be fluent in both French and English (Spoken/Written)
  • Reliable, open, communicative personality who works well within a team and has accurate work habits
  • Customer orientated, a good listener and asks competent and well directed questions
  • Ready to learn new applications and solutions and has quick learning ability


What we offer:

  • Open and colourful work place with multicultural community
  • Pleasant and inspiring working atmosphere and state-of-the-art technologies
  • Opportunity to be part of a rapidly expanding organization
  • A role that provides you progress both professionally and personally
  • IT Academy courses, professional development and career path
  • Convenient location and nice office
  • Competitive salary and cafeteria benefits


Organization Marketing Statement:

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant.  


In case you are interested, please apply Link megjelenítése!

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