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www.cvonline.hu

French HR Service Support Specialist (MP-4684)


  • A hirdetés 552 napja lejárt

Role and Responsibilities

• For improvement to HR, Handle telephone calls and e-mail queries
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. 
• Log and track enquiries through to resolution using workplace processes and guidelines
• Communicate effectively to our customers on HR policy and processes, providing education where necessary
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
• Participate in information sharing with other members of the team. Identify trends and pass recommendations Case Management SMEs
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. 
• Log and track enquiries through to resolution using workplace processes and guidelines
• Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
• Ensure productivity and high level occupancy
• Follow business controls guidelines, corporate instructions and internal processes during work

Elvárás

Skills/Abilities required

• Language skills: Fluent in writing and speaking in French as well as English.
• Excellent communication skills.
• Adaptability to an ever changing environment.
• Computer literacy in Excel, Explorer.
• Accuracy and attention to details because of sensitive Client information. 
• Full command of the target language (English, Portuguese and/or French)
• Highly customer service oriented
• Computer literate (Internet Explorer, Excel, Word, Acrobat, Power Point)
• Ability to work well under pressure
• Ability to work in a fast paced environment
• Adaptability
• Fast learner
• Ability to assimilate large amounts of information in a relatively short period of time
• Excellent listening skills
• Multitasking
• Highly motivated individual
• Strong team player
• Previous Contact Center Experience is desirable
• Strong technical skill and strong second/third language capability are an advantage

Location: 

Budapest, Hungary.

If you are interested in the position above, please push the „Apply” button. Or send your English CV in MS Word format to piros.molnar@jobsgarden.hu . Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!

Helyek Budapest
Kategória Humán erőforrás
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol, Francia
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