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Swicon Zrt.    First Level IT Support (English/Italian)
Hozzáadva: 2016.09.23.

SWICON Zrt., is looking for candidates with fluent Italian AND English to First Level IT Support


  • Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone
  • Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases
  • Conducting request classification, attempting fulfillment and involving other resolver teams as appropriate
  • Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions
  • Achieving first-level resolution and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups
  • Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation time-frames with the internal business customer
  • Assigning severity/priority coding for open problems
  • Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution
  • Participating in the monitoring of systems supporting top 8 end user products by intercepting alerts from all relevant monitoring groups and ensuring proactive communication with end-users



  • Fluency in Italian
  • At least  intermediate level English
  • Proven commercial support experience within a large corporate environment, ideally in a remote environment
  • Excellent customer service orientation, interpersonal skills and high level of initiative are a must
  • Develop strong and supportive working relationships with disparate functional groups.
  • Problem Solving/Trouble Shooting
  • Excellent communication and teamwork skills

Értékelt kvalitások


  • Experience in supporting desktops, Laptops, servers and Networking
  • Working Knowledge of Windows Operating Systems
  • Knowledge of MS Office suite (2000 and above)
  • Good understanding of LAN/WAN technology a plus
  • General knowledge of hardware/software concepts
  • Knowledge of Internet, Electronic Mail helpful
  • General telecommunication knowledge is preferred, additional Cisco and/or Avaya
  • Work in an operation center like environment with other peers

Amit nyújtunk

Our offers:

  • Good team
  • Multinational environment
  • Career opportunities
  • Location: Budapest

IT / Informatika
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