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Swicon Zrt.    First Level IT Helpdesk - English+Spanish+Italian
 
Hozzáadva: 2017.02.24.
lejárt

SWICON Zrt.,

 

is looking for candidates with fluent English and Spanish and Italian to

 

First Level IT Support

 

 

Tasks:

 

  • Acknowledging receipt of incidents, queries and requests via Virtual Tech, telephone
  • Conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases
  • Conducting request classification, attempting fulfillment and involving other resolver teams as appropriate
  • Creating a permanent control records - via updates to the trouble ticket - used as the basis for escalation, tracking, dispatching and follow-up actions
  • Achieving first-level resolution and fulfilling requests when possible or notifying and transferring problems to the appropriate internal or vendor revolver groups
  • Establishing reasonable expectations with the internal business customer during the initial call through priority identification and follow-up and escalation time-frames with the internal business customer
  • Assigning severity/priority coding for open problems
  • Conducting follow-up calls with both internal resolver groups and internal business customers to ensure timely problem resolution
  • Participating in the monitoring of systems supporting top 8 end user products by intercepting alerts from all relevant monitoring groups and ensuring proactive communication with end-users

 

 

 

 


Elvárások

Requirements:

  • Fluency in English and Spanish and Italaian
  • Experience      in supporting desktops, Laptops, servers and Networking
  • Working      Knowledge of Windows Operating Systems
  • Knowledge      of MS Office suite (2000 and above)
  • Good      understanding of LAN/WAN technology a plus
  • General      knowledge of hardware/software concepts
  • Knowledge      of Internet, Electronic Mail helpful
  • General      telecommunication knowledge is preferred, additional Cisco and/or Avaya
  • Work      in an operation center like environment with other peers
  • Proven commercial support experience within a large corporate environment, ideally in a remote environment
  • Excellent customer service orientation, interpersonal skills and high level of initiative are a must
  • Develop strong and supportive working relationships with disparate functional groups.
  • Problem Solving/Trouble Shooting
  • Excellent communication and teamwork skills

 

 


Értékelt kvalitások


Amit nyújtunk

Our offers:

  • Good team
  • Multinational      environment
  • Career      opportunities
  • Location:      Budapest

 

Kategória
IT / Informatika
Régió
Budapest
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