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Field Service Readiness Coordinator with fluent English Job

Job Title: Field Service Readiness Coordinator with fluent English
Job ID: 287466
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

Field Service Readiness Coordinator in UK

Role Purpose:

As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer's within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.

Key Responsibilities/Outcomes:

Dispatch - Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.

Resource Management - Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.

Monitoring - Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.

Escalation - Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.

Key Qualifications:
- Fluency in English, other language knowledge is an advantage
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Knowledge/experience of PC systems & components
- Experience of incident logging systems is an advantage

Closing Statement

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field.

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