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Field Service Readiness Coordinator (French and English speaker)


  • A hirdetés 206 napja lejárt

For our prestigious multinational partner we are looking for a talented

Field Service Readiness Coordinator (French and English speaker)

Role Purpose:

As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer’s within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.

 

Key Responsibilities/Outcomes:

Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.

Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.

Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.

Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.

 

Key Qualifications:

·         Advance level of French and English

·         Good working knowledge of MS Office (Word, Excel, Outlook)

·         Knowledge/experience of PC systems & components

·         Experience of incident logging systems is an advantage

What we offer:

 

  • Competitive compensation package
  • Inspiring work environment
  • Colorful, enthusiastic team

 

 

 

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