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Field Service Manager - Hampshire, Fareham, PO141

Field Service Manager
Location: Fareham, Ashford
Salary: £35K + £6K Bonus
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Since 1974, Mark Group has helped over two million homes and businesses save energy. We've grown at quite a rate and operate on three continents, helping to install over 7,000 energy-saving measures every week. As a result of our growth we are actively seeking a Field Service Manager

As the Field Service Manager you will ensure that your engineers and team are reaching their optimum potential and that excellent customer service is being delivered whilst adhering to stringent health and safety requirements. Gas Safe up dates are delivered on time and current building regulations are met. Provide coaching, guidance and support to the engineers and team.

Field Service Manager - Main Duties / Responsibilities:

• Line management responsibility of up to 10 fitting teams
o Management of training requirements
o Absence management
o Holiday management
o Assist with recruitment
o Proactively deal with any employment relations issues in conjunction with the HR Department and in line with company and legal procedures
• Maintaining productivity levels of their teams
o Liaising with Branch, Office & Academy support teams.
• Health and Safety
o Ensure that fitting teams are fully aware of and comply with H&S requirements
o Ensure all fitting staff has the necessary personal protective equipment & clothing and that all such items are accounted for and used.
o PUWER inspections
o Access equipment inspections
o Vehicle handovers
• Quality
o Work in progress inspections
o Post completion inspections
• Conducting TMO Inspections
• To ensure compliance of Gas Safe and building regulations.
• Deal with any complaints received in a professional, courteous and timely manner and in line with company procedures liaising with the technical manager
• Managing to objectives
o Carry out performance reviews of fitting teams, keep records and review progress`s
• Client relationship management
• Updating company systems
• Delivering team briefs
• Flexible approach to working hours
• Ensure all associated administration duties are carried out in line with company procedures
• Ensure that a professional and courteous approach is adopted at all times
• Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others
• And any other reasonable duties commensurate with the post, which may be allocated from time to time.

Field Service Manager - Skills and experiences
• Previous experience of dealing with the general public and delivering service that exceeds expectation
• Proven experience on leading, managing, motivating and developing a diverse team
• Knowledge and understanding of the Gas Central Heating industry.
• Proven experience of Central Heating Installations.
• Educated to a minimum of GCSE/O Level standard or equivalent
• Qualified by Previous Experience
• Minimum NVQ2/SVQ2 City and Guilds equivalent in plumbing and heating related occupations
• Gas Qualified CCN1, CEN1,CPA1
• Part L energy efficiency
• Full Driving Licence
• Excellent customer relations skills
• Ability to work to stringent quality targets
• Strong time management
• Organised
• Strong interpersonal communication skills
• Excellent people management ability
• Ability to work under pressure
• Problem solver
• Proven experience of leading, motivating and providing coaching to a team of employees
• Flexible in approach to working hours.
• Team Player
• Strong work ethic/punctual
• Motivated, conscientious
• High degree of integrity
• Pro-active
• H&S conscious
• Smart
• Prepared to work hours outside of the normal working week to meet with customer and company demands.
• Willing to lodge away as and when required.
• Will be required to undertake a Criminal Reference Check

In return we offer the Field Service Manager as salary of up to £41,000 depending on experience.
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Munkavégzés helye Hampshire
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