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Field Engineer Delivery Manager, £30-£35,000, Lanarkshire,Midlothian - Midlothian

Job Title: Field Engineer Delivery Manager, 30- 35,000, Lanarkshire, Midlothian, Scotland

Location: North Lanarkshire, Midlothian, Scotland

Salary: 30,000 - 35,000 + Pension

Job Type: Permanent

Field Engineer Delivery Manager, 30- 35,000, North Lanarkshire, Midlothian Scotland, (engineer routing, scheduling, field efficiencies, management of installation schedules)

The Company:

Record UK is a world leader in the design, manufacture, supply and installation of automatic swing doors and sliding, folding and revolving doors to prestigious household name clients and is part of the Swiss based Agta-Record Group with offices around the UK and a 30,000 square foot manufacturing plant. This position is based at the Company's UK main office in Wishaw, south of Glasgow.

The Job Role:

Reporting to the Service Director, the Field Engineer Delivery Manager will have responsibility for managing the planning, routing and efficiency of the field based engineers and the internal processes of the department through the Service Supervisor and a team of Lead Engineers. Achieving Field Efficiencies through effective engineer routing and utilisation, it is likely that the Field Engineer Delivery Manager will have a background experience and knowledge of technically installed products and have successfully managed engineering resources in the field in a professional and affective manner.

Key Responsibilities and Accountabilities include:

  • Lead and manage the Service Supervisor and Lead Engineers to achieve customer delivery targets
  • Manage the optimisation of resources and the allocation of field based engineers to ensure that the Customer Capital Maintenance and installation projects are delivered efficiency and effectively
  • Plan all Field Engineer routing, scheduling and utilisation and assign installation and maintenance projects based on client needs, Field Engineer capabilities and commercial considerations using Lean principles
  • Manage, monitor and control the field based engineer time allocation and performance
  • Monitor the performance of the vehicle fleet to achieve effective vehicle usage and fuel economy
  • Use best practice and Lean techniques to continuously improve the delivery of service to our customers and maximise the effectiveness of the department
  • Own, and report on key metrics and SLAs required by customers and the company reporting to the Service Director any failures and working with him on remedial actions and continuous improvement
  • Manage all Health & Safety, personnel and training requirements for the Delivery Team and run the daily, weekly and monthly meetings required to deliver excellent service to customers and achieve KPI's
  • Achieve KPI's in key areas including SLA targets, First time fix and recall rates, MCP Usage, Aged Open Calls, Value Invoiced Daily, Calls Closed Daily & Regionally, Area Travel Time, Engineer Calls Daily, Call Completion, Time Call v Quality Standards, Quotes processed Daily etc.

Requirements for Job Role Person Specification

  • Experience of managing engineering resources in the field is required
  • Experience of field efficiencies, engineer routing and utilisation is essential
  • Experience of the service of an installed product in the field or similar technical background is required
  • Experience of Excel and competent IT skills is required
  • A background in Lean is preferred but is not essential

Additional key words: Field Engineer, Service Engineer, Delivery Manager, Technical Delivery Manager, engineer routing, engineer scheduling, Field Efficiencies, Installation Manager, Scheduling Manager, servicing and maintenance, Door access systems, jobs in Scotland, jobs near Glasgow, jobs in Midlothian, jobs in Lanarkshire, Engineering Management Jobs, Jobs in engineering, jobs in ML2 0RY

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Munkavégzés helye Midlothian
Kategória Külföldi munka
Régió Külföld
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