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Field and Claim Manager - INT/7/23

Want to get payed to travel? You love German language so much that you insist on traveling only to German speaking destinations?  Are you a pro in engineering and love to diagnose and solve complex issues?

So you will love this position:

Field and Claim Manager


In this role your duties will be the following:

1.a.    Customer Support:


a)      Troubleshooting installation problems and diagnosing and solving issues;

b)      Doing on site interventions, on customers’ demand or our initiative, if necessary

c)       Talking staff/customers through a series of actions, either face to face or over the telephone to help and resolve issues;

d)      Providing support, including procedural documentation and relevant reports;

e)      Reporting feedbacks from the field to the competence areas for the improvement of the product;

f)       Running the technical solution.


1.b.   Claim Management:


a)      Analyze and run the claims, giving a feedback about the root-causes to the involved plants / functions;

b)      Replacing parts as required;

c)       Responding within agreed time limits to call-outs;

d)      Monitoring and maintaining claims database;

e)      Working continuously on a task until completion (or referral to third parts when possible);

f)       Testing and evaluating returned parts;

g)      Providing administrative management the claims and returned parts;


1.c.    Ensuring technical training about the new / current Sematic solutions;

1.d.   Supporting the roll-out of new product lines.


What we are looking for in the ideal candiate:


  • Mechanical Engineering degree is preferred
  • Advanced German and English
  • Italian is an advantage
  • Has at least 5 years of experience in technical support of mechanical products
  • Knowledge of ERP System and PC Office is an advantage
  • Good listener, who really understand a customer problem or question and also help them solve it
  • Team spirit


What we offer:


  • Competitive compensation package
  • Varied, continuously changing work environment
  • Inspiring missions





  • Hungary (home office is also considered) - frequent missions to Austria, Switzerland and Germany



 Apply to: E-mail cím megjelenítése


Munkavégzés helye Külföld
Kategória Gyártás / Termelés, Mérnök / Műszaki
Munkaidő tipusa Teljes munkaidő
Régió Külföld
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