Experienced Customer Service Team Leader

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.10.18.
Jelentkezési határidő: 2016.10.31.
Hirdetés azonosító: 1065614


Experienced Customer Service Team Leader
Job Description

The Team Leader will be in charge of coordinating a team of agents and track record of their performance in providing support to customers. This will be done through KPI tracking and management reports. S/he will be responsible for providing exceptional support to internal and external customers through the phone, e-mails and chat. Train and coach new starters through-out their probation period, and run monthly one to one coaching sessions and appraisals with team members. The team leader will have the opportunity to lase with other stakeholders including suppliers, carriers, vendors and managers to establish an effective strategy which raises customer satisfaction.


In order to apply for the role the candidate must have at least 3 years of Customer Service experience preferably in a Shared Service Centre. The Customer Service Team Leader will need to have a minimum of 2 years people management experience with proven track record of performance improvement. Fluent English are necessary requirements since the Team Leader will manage quires from English speaking countries. Good communication skills and a charismatic personality is one of the biggest asset.

Why Join the Company

The Office is located in the heart of Budapest in a modern building. The work atmosphere is international, young and dynamic, with an innovative mentality. The Customer Service Team Leader will have the opportunity to develop personally and professional. A structured career path root is established to provide opportunities for growth. A competitive salary and meal voucher is guaranteed.

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