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EXECUTIVE CUSTOMER SUPPORT SPECIALIST (REF: CC/UK/EE)

Avis Budget Group Business Support Centre Kft.
Frissítve : 2014.01.22.
Jelentkezési határidő: 2014.02.21.
Hirdetés azonosító: 742167
lejárt

The Avis Budget Group is a leading rent-a-car company in Europe, Africa and Asia. For our Service Centre operating in Budapest we are looking for a:


EXECUTIVE CUSTOMER SUPPORT SPECIALIST
(REF: CC/UK/EE)



TASKS:

  • Resolve senior level and escalated customer complaints, including complaints addressed to ABG Group Leadership Complaints. Resolve Social Media sourced complaints Liaise with the conciliatory services ECRSC and BVRLA to conclude disputes
  • Build and maintain a good relationship with partners both internally and externally
  • Build robust relationships with senior customer service management in the BSC and worldwide
  • Ensure excellent level of customer service to meet customer and leadership expectations, goals and timelines
  • Keep the complaint processes description up to date
  • Works with the team to improve and quality assure processes so as to optimise speed of resolution
  • Provide route cause analysis feedback and information to both the operations management, partner country and local management to further improve the Customer Service Experience

Join us if you:

  • Speak native or close to native English
  • Have experience in handling sensitive situations at an escalated or executive level
  • Have at least 2 years of experience in customer service
  • Have great decision making skills
  • Have great communication and problem solving skills
  • Have a sense of urgency and a great level of flexibility
  • Are able to coordinate, organize and prioritize your work

Our Offer:

  • State of the art working environment
  • Multicultural environment
  • Competitive salary
  • Attractive compensation package
  • Professional trainings
  • Young and enthusiastic team

If you are interested in this position please submit your application by uploading your CV via our Career Site by clicking the following link:

 
Kategória
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió
Pest
Budapest
 
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