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English teacher


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Unisys Global Services Hungary opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
We are currently looking for a talented individual in our Budapest office for an

English teacher

position

Role Purpose:

The English teacher will provide language lessons, coaching and support to those recruits with weaker English skills, enabling them to grow their knowledge and confidence to the point where they are able to communicate at a support level in Service Desk environment.

Key Responsibilities/Outcomes:

  • Providing English language courses and coaching to Service Desk representatives with weaker English knowledge (e.g. with the aim of improving them from an intermediate to advanced level), focusing in particular on task specific language
  • Preparing material for lessons, and reviewing on an ongoing basis to ensure the lesson content remains relevant and up-to-date
  • Participation in the nesting program, providing ‘on the job’ English language support to new agents.
  • Defining and applying measurements of progress/improvement
  • Cooperation with recruitment in Assessment Centers
  • Assisting Business Excellence with quality evaluation and analysis of Service Desk representatives’ call/ticket handling
  • Deliver effective language- and communication- related feedback and on the job training
  • Provide regular feedback on training experience towards the respective units to support continual improvement of the program
  • Conduct call and ticket monitoring on a regular basis for Service Desk representatives to assess progress as regards language proficiency
  • Serve as focal point for any language proficiency related queries 
  • Active participation in ongoing quality initiatives at the desired level, detailed on our Quality Portal by considering all relevant objectives, policies and procedures

Key Qualifications:

  • English teacher degree qualification
  • at least 2 years’ experience as a teacher of English
  • at least 1 year of Service Desk experience in international environment
  • native/close to native in English
  • excellent communication skills
  • excellent presentation skills

Job Specific Skills:

  • Able to provide coaching
  • Patient and calm personality, able to stay calm in stressful situations
  • Ability to multitask
  • Able to be creative and come up with new ideas
  • Good knowledge of what is required of a Service Desk representative
  • Able to identify particular job-specific areas where  linguistic competency and flexibility are needed

What we can offer:

  • Multinational and dynamic environment
  • Training opportunities within working hours
  • Flexible Cafeteria package
  • Language courses in the office
  • Team buildings
  • Access to Unisys University
  • Recreation room
  • Birthday cake and fruit days
Munkavégzés helye Budapest
Kategória Oktatás / Képzés
Minimális tapasztalat 3 és 5 év között
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
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