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English Speaking Service Level Manager (Budapest)  
IT Services Hungary Kft.
Hozzáadva: 2017.04.24.
Hirdetés azonosító: 856385
lejárt
FELADAT


  • Keeps connection with the client in order to monitor the service level
  • Reports to the client about the implementation of the service contract
  • Presents the measurement datas and the required statistics
  • Provides explanation about the contract errors
  • Identifies the reasons of contract in-compliances
  • Determines the responsibility of the client and the company
  • Delivers compensation negotiations
  • Handles follow-up client requests

 


  • Knowledge of a professional field (extensive knowledge of theory, methods and experience)
  • 5-8 years professional experience
  • Knowledge of ITIL Foundation level / SD, SS, SO, CSI
  • Knowledge of MS Office, especially Excel and PowerPoint
  • Knowledge of ticketing systems
  • BO and Excel/VBA developer experience
  • Good communication and problem solving skills
  • Assertive communication, teamwork
  • Ability to work independently, client orientation
  • Fluent English knowledge

 

Our offer

  • Competitive salary and benefits package
  • Modern and comfortable working environment in Infopark
  • Continuous development opportunities in IT and languages
  • Career opportunities
  • Multinational environments: involvement in international T-Systems projects

 

How to apply

Please upload your detailed professional CV (Hungarian/English) for the appropriate position on our homepage:

 

Link megjelenítése

Search by code: 81155

PROFIL

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Budapest
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