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English Speaking Service Desk Agent for Out of Office Hours Job


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Job Title: English Speaking Service Desk Agent for Out of Office Hours
Job ID: 282049
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement


Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.


Day to Day Work

English Speaking Service Desk Agent for Out of Office Hours

Role Purpose:
- Provide technical support over the phone and via e-mail to external, corporate end users calling with IT-infrastructure problems who require assistance in using their systems or applications.
- Troubleshoot, diagnose and correct technical faults and guide the caller through the necessary steps to restore functionality.
- Be responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself, until functionality has been restored.
- Work together with colleagues to share information, collaborate on problem solving and identify major service issues.
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.
Requirements:
- Fluency in English
- Close to native in German
- Excellent communication skills and customer focus
- Considerable familiarity with MS Office Suite 2003 particularly and the Windows environment in general
Shifts and Working hours:
- Our typical shifts are: from Monday till Sunday, typically 10 hours/day for 4 days a week
- You will be eligible for shift allowance as per the Hungarian LabourCode (between 6.00 pm and 6.00 am) + Sunday shift allowance
- You will spend the first 3 months in daytime training

Closing Statement


In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field.

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