Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
English Speaking Problem Manager (Pécs)  
IT Services Hungary Kft.
Hozzáadva: 2016.09.26.
Hirdetés azonosító: 906641

About the Company

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.

T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.

Let us together shape the world of tomorrow!

Position Description

  • Process control, responsibility and authority in terms of problem management
  • Managing and coordinating the analysis of the underlying root causes behind the incidents and defining the measures
  • Cooperation with Process managers from other teams and Processes & Quality Departments
  • Participation in activities of international groups in the area of process harmonization
  • Definition, documentation and implementation of internal and customer processes
  • Cooperation with MoD Service in Major Incidents RCA process
  • Monitoring and coordinating Problem ticket
  • Formal quality assurance of Problem tickets
  • Supporting assigned PRM analysts and solvers in case of escalations within PRM process
  • Complete reporting, using reporting tools Dashboard, PRM PCI and Business Objects
  • Providing up-to-date information, communication of all important outputs of PRM – solutions, lessons learned, workarounds etc. within the quality functional network and Knowledge DB
  • Performing analysis and consulting in the area

Position Requirements


  • High School / University degree
  • Deep IT Knowledge
  • Knowledge of Process Standards – ITIL Incident, Problem, Change and Configuration Management
  • Experience in Problem Solving is a must ( Incident or Service Desk experience)
  • Microsoft Office advanced Knowledge


  • Fluent English
  • German is an advantage


  • Assertive Communication is a must
  • Presentation/Moderation Skills
  • Process Orientation and Analytical Thinking
  • Ability to interact professionally with employees at all levels of the organization, including Top Management
  • Ability to work independently as well as in the team
  • Flexibility
  • Experience in Intercultural Management

Jelentkezés - IT Services Karrieroldal

IT / Informatika
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