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English Speaking Major Incident Specialist (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.22.
Hirdetés azonosító: 994380

IT SERVICES FEJLÉC
FELADAT

 

  • Full support of the client’s information system, if necessary change, repair and in case of failure or interruption as soon as possible reconstruction in collaboration with the appropriate groups
  • Manage major incidents, act as the coordinator between the Resolution Teams and the Client Management
  • Responsible for keeping SLA-s set by the customer
  • Effective chairing and managing incident management meetings
  • Ensure all allocated actions/responsibilities are clearly defined and documented including updates in Service Center
  • Assess progress of the Incident Resolution Teams (IRT) meeting and address any shortcomings appropriately
  • Creating impact analyses in cooperation with the servicing teams
PROFIL
  • Willingness to work in rotation (7/24 Service) and/or oncall duty
  • University/college degree in IT and at least 3 years of relevant experience
  • At least strong intermediate English knowledge is essential (German is an advantage)
  • Comprehensive IT knowledge
  • Knowledge of ITIL, practical experience
  • Able to be available on-call
  • Knowledge of network architectures, CCNA certification is an advantage

Kategória
IT / Informatika
Régió
Budapest
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