www.cvonline.hu
English Speaking IT Desktop Support Analyst Budapest Hungary

 

Part-time student position:
English Speaking IT Desktop Support Analyst
Budapest Hungary

Introduction

Service Desk Analyst Trainee would be providing multilingual infrastructure and application support for an international customer. The team will provide English support during extended business hours (0.00 – 24.00) on from Monday to Sunday. This is a Service Desk role where the candidate would provide Level 1 User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and work on software and network request. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. Taking into consideration that the Trainee has duties outside the company as well, the shifting will be agreed on individual basis.

Function

Call and Incident Handling

  • Provide essential support to Customer’s PC users in Europe, including software and hardware related issues but not limited to a desktops. (support involves, mobile computers, iphones, ipads and printers)
  • Assist users over the telephone and over web interface.
  • Identifying and solving any problems that affect computer operating systems
  • Provide advanced support to Customer’s PC using remote control tool. Support would include standard applications, antivirus and encryption agents.
  • Following-up existing tickets and converting e-mails to tickets
  • Instruct users on usage of application systems.

Knowledge management

  • Learn and implement new technologies, tools, processes and policies
  • Provide training to other staff members as required
  • Document new technical solutions in knowledge base
  • Document and share best practices and with other colleagues General
  • Excellent Customer and Time Management Skills
  • Work according to TATA and customer policies
  • Process adherence

General

  • Excellent Customer and Time Management Skills
  • Work according to TATA and customer policies
  • Process adherence

Requirements

  • Fluent English required and French /Spanish /Portuguese language knowledge is an advantage
  • Excellent knowledge of Windows XP,7 Microsoft Office and Internet Explorer and other similar applications and with antivirus and encryption agents.
  • Demonstrate analytical skills in problem solving.
  • Excellent learning skills and high level of flexibility
  • Excellent communication and interpersonal skills
  • Be responsible and accountable
  • Be customer focused and approachable
  • Ability to relate well with people at all levels both internal and external to the organization
  • Process a sense of urgency
  • Strong work ethic
  • Must be proactive and results focused
  • Energetic and disciplined and able to do multi tasking
  • Attentive to detail
  • Flexibility and capacity to grow with the business
  • Ability to work in 24/7 shifts English E3 level

Advantage but not expected:

  • Prior experience in IT/Helpdesk/Desktop/Customer Service support fields
  • Previous experience with Microsoft Windows 7 and related troubleshooting
  • Additional language knowledge – French/Spanish/Portuguese

Offer

  • ITIL Certification
  • Domain specific and career development programs
  • Specialization on specific IT fields
  • Microsoft certified professional
  • Absorption to full time employee

Closing date

2016-12-31 12:00:00

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