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ENGLISH SPEAKING CUSTOMER SUPPORT 2ND LEVEL WITH CISCO KNOWLEDGE


  • A hirdetés 795 napja lejárt
On behalf of our international partner which is one of Europe's leading providers of communication services we are looking for 2nd level IT helpdesk specialist with Cisco knowledge.

Tasks:

  • Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all company values) such that customers that they call/call them are left 'delighted' with the experience.
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements). Provides support in solving of authorization problems.
  • Accepts and immediately starts to process, solve or forward mainly Network, Software, Hardware and telephony problems.
  • Analyses requests and problems and develops solution suggestions.
  • Accepts and supports Software and Hardware orders.
  • Gives advice in order to achieve an efficient IT operation.
  • Handles complex cases, takes part in projects if needed

Requirements:

  • 1-3 years' experience in a similar role and good understanding of CCNA/CCNP Cisco level
  • CCNA/CCNP qualification is preferred
  • Able to make most technical decisions. Refers non-standard customer queries/escalations upwards.
  • Fluency in English is a must, German is a great advantage
Helyek Budapest
Pest
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
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