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English speaking customer service

For our multinational partner we are looking for an
English Speaking Customer Service Representative



  •     First point of contact for telephone based enquiries and/or for any written form of enquiries from both new and existing customers.
  •     Interact with customers in a professional, friendly and efficient manner
  •     Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
  •     Handle all customer requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  •     Log, assign and track progress of queries and customer requests from receipt to completion
  •     Escalate activities that are not actioned by assignees
  •     Escalate any high risk customer issues (financial, legal, reputation).
  •     Provide accurate information to VIP business customers through the correct use of all information technology systems.
  •     Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.


  •     College or University degree
  •     Fluent English is a must
  •     Approximately 1 year relevant experience (customer service, helpdesk, shared service, multinational environment)
  •     Confident usage of Microsoft packages
  •     Outstanding communicational skills and customer-orienation
  •     Strong time management and organisation skills

We offer:

  •     Competitive salary and benefits
  •     Young and dynamic work environment
  •     Modern office environment, easily accessible workplace
Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat Tapasztalat nem szükséges
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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