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ENGLISH SPEAKING CUSTOMER CARE TEAM LEAD (Ref: CC/UK/TLEAD)

Avis Budget Group Business Support Centre Kft.
Frissítve : 2014.06.12.
Jelentkezési határidő: 2014.07.12.
Hirdetés azonosító: 822342
lejárt

 


ENGLISH SPEAKING CUSTOMER CARE TEAM LEAD
(Ref: CC/UK/TLEAD)


‘Speed up your life with Avis Budget Group BSC’ and join us.
Apply if you speak advanced level of English.


Tasks

  • Contributes to improve the quality and efficiency of the services and to develop the processes
  • Ensures the continuous operation of the section entrusted to him or her while maintaining an efficient management of resources
  • Ensures high-level performance in his or her section in order to attain established service requirements and objectives (SLA)
  • Communicates expectations, goals, targets and KPIs; monitors and make proposal for the improvement of key performance indicators (KPIs)
  • Ensures executive escalations are resolved
  • Build trust and rapport with others to deliver results and interact positively and professionally with all levels internally and externally
  • Maintains regular contact with key relationships, evaluates and understands their needs, provides information concerning everyday operation
  • Set clear expectations to team members on required knowledge and skill level and ensure functional training is in place
  • Manages the performance of the team and the Performance Management Appraisals within the managed functional area.
  • Motivates colleagues with continuous feedback and coaching in order to reach business and personal objectives. Plays a key role in developing and coaching team members
  • Responsible to select new employees best fits to job according to job skill profile and strive to retain well performing employees
  • Ensures one to one discussions are regularly held
  • Carries out administrative tasks delegated to him/her

Join us if you

  • Degree or equivalent
  • Professional qualification preferred
  • 3 years’ experience of working in Multi Site, Multi-Country Fast Paced Corporation
  • 2 years leadership experience
  • Knowledge of the BSC systems and processes is an advantage
  • Fluency in English and preferably in a second foreign language

Our Offer

  • State of the art working environment – Office of the Year Award 2013
  • High-energy and values-driven organization
  • Multicultural environment
  • Professional trainings

If you are interested in this position please submit your application by uploading your CV via our Career Site on the link below.

 


 
Kategória
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, Szervezés / Menedzsment / Cégvezetés
Régió
Budapest
Pest
 
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