Swicon Zrt.    English-speaking and/or German-speaking Service Delivery Manager (Service Management)
Hozzáadva: 2016.12.08.

On behalf of our multinational ICT provider company, we are looking for experienced managers

Pozíció leírása

  • Commercial steering of customer contracts
  • Ensuring contract compliance
  • Customer relationship management
  • Ensuring customer satisfaction
  • Complaint and Compliment management
  • Governance of the delivery meeting contractual agreements
  • Driving continuous improvement
  • Account leadership across the delivery units
  • Claim management

  • College/University degree or comparable vocational education with additional specialist’s training and 5 years of work experience in a functional field
  • Fluent English and/or German language
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of sales-, TOM-, SLM- and business processes

Értékelt kvalitások

Amit nyújtunk
  • Young and friendly team
  • Continuous development opportunities in IT and languages (parallel English and German), career opportunities within the company
  • Modern and comfortable working environment in Infopark

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