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English and/or German Speaking Service Delivery Manager (Service Management) (Pécs) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.29.
Hirdetés azonosító: 1023911

IT SERVICES FEJLÉC
FELADAT
  • Commercial steering of customers
  • Ensuring contract compliance
  • Customer relationship management
  • Ensuring customer satisfaction
  • Complain and compliment management
  • Governance of the delivery meeting contractual agreements
  • Driving continuous improvement
  • Account leadership across the delivery units
  • Claim management
PROFIL
  • Collage/University degree or comparable vocational education with additional specialist’s training and 5 years of work experience in a functional field
  • Fluent English and/or German knowledge
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of sales-, TOM-, SLM- and business processes

Kategória
IT / Informatika
Régió
Pécs
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