Enloyd is an executive recruitment company focused on mid- to senior-level professionals offering high quality and tailor-made recruitment and consulting services as well as a trustworthy Business Partnership for both Clients and Candidates. Our specialized consultants conduct recruitment projects for the biggest global corporations and local companies operating in all sectors of the economy.
We established our Hungarian Enloyd entity on a long and well-based tradition of our previous mother company, Prohuman Group. Prohuman, present on the Hungarian market since 1997, becoming an own entity in 2004 providing complex HR services solutions on the Hungarian labour market. Enloyd has become a professional and dynamic partner for its Clients and Candidates thanks to its accomplished international background of Work Service Capital Group.
Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
English and German Speaking Service Desk Agent
- Maintains direct contact with the client or ticket owner, is available for receiving calls/ e-mails/ tickets/ requests/ incidents and to answer them as soon as possible.
- Records the incoming client requests - orders or incidents - , creates tickets.
- Questions the client thoroughly in the interest of fault diagnosis.
- Monitors the systems and creates a ticket when a defect is detected.
- Processes the incoming tickets (e.g. from the helpdesk).
- Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities.
- Solves simple problems in connection with MS Office applications and the most common operation systems with the help of the knowledge base. In case of working in the telecom systems field, solves simple problems concerning networks and network components.
- Changes user settings from distance if needed.
- Forwards more complex problems to next level of support.
- Updates client information and the ticket management system throughout the whole process, and logs information.
- Tracks tickets and informs the client about its status.
- Observes the expected service levels as stated in the contract.
- Closes the ticket.
- Reports to the requester of report at the requested frequency.
- 0-1 year(s) experience in Service Desk
- Be familiar with repair, analysis and measurement tools
- Strong customer- and result-orientation
- Team spirit
- Good interpersonal and communication skills (verbal and written)
- Basic understanding of easy to handle administrative tasks
- Basic understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook only)
- Social competency to handle also hard emotions
- Good ability to handle stress
- Advanced German is necessary
- At least intermediate English
- Fresh graduates are welcome
What the company offers:
- Shifts. Business hours, night and weekends
- Competitive salary
- Friendly working environment, you can work with colleagues from all around the world
- Professional trainings
- Long-term career prospects
- Social events
What Enloyd offers:
- Overall guidance and support during the whole selection process
- Personalized career and jobseeker counselling
- Feedback on language and professional skills
- Long-term cooperation and support
Visit our homepage under www.enloyd.hu and discover new possibilites!