Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Provide technical leadership to technical resources, external suppliers and customers in Dynamic Workplace (DWP) infrastructure system to reach operation prudent and readiness. This is to ensure service objectives and KPI are met.
Provide technical support service in analyzing, fixing and resolving Dynamic Workplace (DWP) infrastructure issues, as well as providing input for respective technical team and external suppliers for root cause analysis.
Provide analysis and requirements specification for the operation of cloud workplace solutions
Perform system design, development and optimization of system architectures
Developing migration concepts and improvement and enhancement of new or correction and optimization of existing solutions
Technical analysis and on one's own solution assessment, including full cost calculation
Develop expert solutions for our customers using mainstreamed and/or specialized and/or new products
Perform acceptance, problem analysis and specification with focus on Dynamic Workplace (DWP) infrastructure solution according to customer requirement.
Plan, schedule, and coordinate technical troubleshooting activities to ensure DWP infrastructure sustainability and constant improvement in operations.
Prepare and constantly update incident ticket to ensure all analyzed finding based on fault analysis documented in incident ticket and available to all units concerned.
To consult and mentor technical resources (all respective technical team, OPM, SDM & customers) concerning troubleshooting procedures and standards to be used during operation team compliance with ITIL and DWP operation team.
To assist team of order management, service delivery management, technical support analysts and leaders, having responsibility for their operational effectiveness and performance in line with contracted SLA to avoid contractual penalties.
To ensure the interfaces and relationships with other T-systems and cross bundle support groups and customer segment are clearly established and provide guidance to team members on the technical and administrative processes involved.
Ensure effective incident management, problem analysis and solving conducted in aligns with ITIL framework.
Ensure consistent and accurate project progress and timeline report to be provided to customer and immediate superior for progress and performance tracking purpose.
Perform DWP infrastructure issue troubleshooting and root cause analysis.
Ensure consistent and effective operation processes & practices are in place. Ensuring the smooth day to day