Dutch Speaking Customer Service Team Leader

For our multinational client we are looking for a

DUTCH Speaking Customer Service Team Leader

to their continuously expanding organization.

KEY RESPONSIBILITIES

• Managing a customer service team
• Ensuring timely resolution of Service Requests and activities within the Customer Relationship Management system
• Deliver Customer Service and Order to Cash processes by managing workflows
• Proactively develop the skills, competencies and knowledge of Customer Service team members
• Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
• Provide first level escalation for any issues raised by the team
• Run and analyze the identified Customer Service reports e.g. customer service management reports, monthly management reports and team performance
• Develop, achieve and monitor Key Performance Indicators aligned to the Service Level Agreements
• Develop and maintain sound working relationships with key stakeholders, customers and external service providers

PREVIOUS EXPERIENCE

• Minimum 2 years of previous experience in a customer services environment in a Team Leader role
• Excellent English and Dutch is a must
• University / College degree
• Experience in transition management is an advantage
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong people, change and process management skills
• Proven experience in coaching and leading a team
• Strong relationship management skills
• Strong-minded, but self-possessed attitude
• High level of IT proficiency in Microsoft packages
• Experience in Siebel or other CRM tools is an advantage
• Experience of working in Germany & Hungary or working with German & Hungarian customers / consumers is desirable

OFFER

• Competitive salary and benefits
• Extensive trainings
• Dynamic, multinational team

ADDITIONAL INFORMATION

• Availability to work outside of standard business hours during peak periods
• Work on public holidays and rotating shifts may be required

Applications of people with disabilities are also welcome.