Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professional
to join our Budapest Call Center:
DUTCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE - BACK OFFICE
Customer Service Representatives provide a professional back office service function for our client’s project in line with the contractual agreements and working in compliance.
- Receiving requests in Dutch language via phone and e-mail
- Providing back office administrative services
- Receiving, categorizing and registrating work orders
- Recognizing problems
- Dealing with correspondence
- Qualifying, prioritizing cases
- Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
- Coordinating progresses
- Initiating preventive calls to minimize damages
- Fluent DUTCH language knowledge
- Experience in administration
- Good organizational skills
- Advanced level knowledge of MS Office applications
- Excellent problem solving skills
- Good communication skills
- Conversational English or Hungarian language knowledge is advantage
We offer you:
- Career opportunity
- Friendly, multicultural work environment
- Sport, fitness, wellness possibilities
If you want to join a team of committed professionals please send your CV to E-mail cím megjelenítése.