www.cvonline.hu

Dutch Speaking 2nd level Service Desk Agent


Location:

Budapest

Responsibilities:
  • Provide ticket based level 2 support to Customer’s PC users, including software and hardware related issues
  • Assist users over the telephone, through email, and messaging interface
  • Diagnose and solve reported issues by giving step-by-step instructions
  • Provide advanced support to end user by using remote control tool
  • Maintain end-to-end ownership of all incidents and service requests in scope of the level 2 support team
  • Assist level 1 team during spike in call volumes
  • Help to improve and implement new technologies, tools, processes and policies.
Requirements:
  • Minimum 2 years experience in an IT support position
  • Good knowledge of more of the following (Operating Systems - especially Windows 7/8, Microsoft Office products, Internet Explorer, Lotus Notes, networks, PC configuration, mobile devices, Shared Drives, etc.)
  • Advanced level in Dutch and in English
  • Customer and team-oriented
  • Aptitude for quick learning of technical and procedural topics
  • Excellent communication, coaching and teaching skills
  • Self-starter and pro-active approach to work
What we offer:
  • Attractive compensation package
  • The opportunity to be a member of a young and lively team
  • Stable multinational background and growing organization
  • Trainings and development opportunities
Munkavégzés helye Budapest
Kategória IT / Informatika
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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