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Dutch Service Desk Analyst


  • A hirdetés 1136 napja lejárt

TATA CONSULTANCY SERVICES IN HUNGARY

 

TATA Consultancy Services (TCS), part of India’s prestigious Tata Group offers a wide range of IT services, outsourcing and business solutions. There are over 900 employees at TCS Hungary with an ambitious growth plan for the coming years. 

 

Dutch Service Desk Analyst

 

Service Desk Analyst will be providing multilingual infrastructure and application support for an international customer. This is a technical role where the candidate would provide IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests.

 

Responsibilities:

  • Handle and document all incoming requests or incidents within the contractually agreed timeframes
  • Provide technical assistance to user via phone or email
  • Follow up on existing tickets and escalate unresolved cases to relevant support groups
  • Learn and implement new technologies, tools, processes and policies
  • Document new technical solutions in knowledge base
  • Document and share best practices with other colleagues

Requirements:

  • Fluent English and Dutch language knowledge
  • Good knowledge of Windows XP, Microsoft Office and Internet Explorer
  • Good phone etiquettes and customer service soft skills
  • Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems

Advantages:

  • Multinational working experience
  • Excellent learning skills and high level of flexibility
  • .NET, Java based application service desk support

We offer:

  • Competitive salary and compensation package
  • Continuous learning and development (ITIL Certification, Domain specific and 
  • Career development programs, Six Sigma Certification, Specialization on specific IT fields)
  • The chance to work in a young, dynamic and rapidly expanding organization
  • International work environment
Helyek Pest
Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
IT / Informatika
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