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Dutch IT Service Desk Analyst

Are you looking for a new challenge? Do you enjoy multitasking activities?

If you speak Fluent English and Dutch and meet the below requirements, please send your English CV.





  • Provide essential support to Customer’s PC users in Europe, including software and hardware related issues.
  • Assist users over the telephone, through e-mail/voice mail, and over web interface.
  • Diagnose and solve software and hardware problems by giving step-by-step instructions.
  • Provide advanced support to Customer’s PC using remote control tool.
  • Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or PC Support team.
  • Log all calls in the Helpdesk tracking database in English simultaneously of answering the call in Dutch
  • Instruct users on usage of application systems.
  • Translation of end user communications from English to Dutch




  • You have fluent Dutch language knowledge and high level of English
  • You have good learning skills and high level of flexibility
  • You have excellent phone etiquette and customer service skills
  • You have the capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems
  • You have good analytical skills


We offer:

  • We offer the chance to work in a young, dynamic and rapidly expanding organization
  • We offer a multicultural work environment where you can practice your language skills on a daily basis and get insight into the field of recruitment



Dora Dvoracsko

Research  Consultant

Reed MSS (Multilingual Shared Services)

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

Web page:

Munkavégzés helye Budapest főváros
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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