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www.cvonline.hu

Dutch / French Speaking Service Desk Analyst (Level 2)


  • A hirdetés 641 napja lejárt

 

 

 

 

 

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a leader in the global marketplace?

 

Our prestigious client is looking to recruit a Level 2 Support Engineer with English and Dutch or French language skills. If you have some experience in technical support, please check this opportunity and send your CV.

 

Summary:

The purpose of this position is to provide level 2 multilingual infrastructure and application support to customers of our partner.
This is a technical support role where the candidate would be providing level 2 End user support for application, messaging, network, and desktop related issues. The candidate would be interacting directly with the end user by phone, email or messaging and be end-to-end responsible for tickets assigned to the team.

 

Tasks:

  • Provide ticket based level 2 support to Customer’s PC users, including software and hardware related issues.
  • Assist users over the telephone, through email, and messaging interface.
  • Diagnose and solve reported issues by giving step-by-step instructions.
  • Provide advanced support to end user by using remote control tool.
  • Maintain end-to-end ownership of all incidents and service requests in scope of the level 2 support team.
  • Assist level 1 team during spike in call volumes.
  • Help to improve and implement new technologies, tools, processes and policies.
  • Document new technical solutions.
  • Document and share best practices and with other colleagues. Ensure high level of customer satisfaction.
  • Understand quality requirements of the account and work according to those measurements and regulations.

 

Requirements:

  • Intermediate English and Dutch OR French knowledge
  • At least 2 years of experience in IT Services / Service Desk environment
  • Good knowledge of Operating System (Windows 7/8), Microsoft Office products, Internet Explorer, Lotus Notes, networks, PC configuration, mobile devices, Shared Drives, and Active Directory, SharePoint
  • Experience of working in multi-customer or service delivery environment
  • Experience of working with service desk ticketing software
  • Excellent learning and analytical skills in problem solving.
  • Excellent communication and interpersonal skills
  • Responsible and accountable personality
  • High level of customer focus and approachability
  • Strong work ethic, proactive and results focused attitude
  • Flexibility and capacity to grow with the business.

 

 

Location:

Budapest

 

Apply directly to Dora Dvoracsko, Service Delivery Consultant, for a short pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 560

E-mail: E-mail cím megjelenítése

LinkedIn: hu.linkedin.com/in/dorareed

 

Web page: Link megjelenítése

 

Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.

 

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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